Last Updated: January 1, 2026

Your Data Protection Rights

Bank-Level Encryption

All personal and financial data is protected with 256-bit SSL encryption, the same security standard used by major Indonesian banks.

No Third-Party Sales

dna77 never sells, rents, or shares your personal information with advertisers or marketing companies. Your data remains confidential.

Anonymous Gaming Activity

Your betting history, game preferences, and gambling activity are kept strictly confidential and never disclosed to third parties.

Right to Access & Correction

You may request access to your personal data at any time and request corrections to inaccurate information.

Right to Deletion

You have the right to request deletion of your personal data, subject to legal retention requirements for financial records.

Secure Data Storage

All data is stored on encrypted servers in secure data centers with multiple layers of physical and digital protection.

1. Introduction and Scope

This Privacy Policy describes how dna77 ("we," "us," "our") collects, uses, stores, and protects personal information provided by players ("you," "your") who access and use our online gaming services. This policy applies to all users of the dna77 platform, including visitors to our website, registered account holders, and individuals who contact our customer support.

By creating an account on dna77, depositing funds, placing bets, or otherwise using our services, you acknowledge that you have read, understood, and consent to the data collection and processing practices described in this Privacy Policy. If you do not agree with this policy, you must not use dna77 services.

dna77 is committed to protecting your privacy and handling your personal information in accordance with international data protection standards, including principles equivalent to the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Our Privacy Commitment: dna77 treats your personal information with the highest level of confidentiality and security. We implement industry-leading technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your data.

2. Data Controller

dna77, operating under its international gaming licenses, is the data controller responsible for your personal information. As data controller, we determine the purposes and means of processing your personal data and are accountable for compliance with applicable data protection regulations.

For data protection inquiries, you may contact our Data Protection Officer at: [email protected]

3. Information We Collect

dna77 collects and processes several categories of personal information necessary to operate your gaming account, comply with legal obligations, and provide our services effectively.

3.1 Information You Provide Directly

When you register an account on dna77, you provide the following information:

  • Identity Information: Full legal name, date of birth, gender, and nationality
  • Contact Information: Email address, mobile phone number, residential address
  • Account Credentials: Username, password, and security questions
  • Financial Information: Bank account details, e-wallet information, payment card details (processed securely through encrypted payment gateways)
  • Verification Documents: Copies of Indonesian national identity card (KTP), proof of address, selfie photographs for KYC verification
  • Communication Records: Customer support chat transcripts, emails, and phone call recordings (when you contact us)

3.2 Information Collected Automatically

When you access dna77 services, we automatically collect certain technical and usage information:

  • Device Information: IP address, device type, operating system, browser type and version
  • Gaming Activity: Bets placed, games played, stakes, wins, losses, session duration, favorite games
  • Transaction History: Deposit amounts, deposit methods, withdrawal requests, withdrawal amounts, transaction timestamps
  • Login Records: Login timestamps, device used, location data (derived from IP address)
  • Website Interaction: Pages visited, click patterns, time spent on site, referring/exit pages
  • Cookies and Tracking: Session cookies, preference cookies, analytics cookies (see Section 9 for details)

3.3 Information from Third-Party Sources

In certain circumstances, we may receive information about you from third parties:

  • Payment Processors: Transaction verification data from BCA, BRI, BNI, Mandiri, and e-wallet providers (OVO, DANA, GoPay)
  • Identity Verification Services: Confirmation of identity document authenticity from KYC verification partners
  • Fraud Prevention Services: Risk assessment data from fraud detection partners
  • Affiliate Partners: Referral source information if you accessed dna77 through an affiliate link

4. How We Use Your Information

dna77 processes your personal information for the following legitimate purposes:

4.1 Account Management and Service Provision

  • Creating and maintaining your player account
  • Verifying your identity and age to ensure compliance with the 21+ requirement
  • Processing deposits and withdrawals in Indonesian Rupiah (IDR)
  • Enabling you to place bets on slots, live casino, sports betting (including bandar bola football markets), togel lottery games, and sabung ayam cockfighting
  • Crediting winnings to your account and processing payouts
  • Managing bonus activations and tracking wagering requirements

4.2 Legal and Regulatory Compliance

  • Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
  • Verifying that you are a resident of Indonesia and at least 21 years of age
  • Maintaining transaction records as required by financial regulations
  • Responding to legal requests from law enforcement or regulatory authorities
  • Preventing and detecting fraud, money laundering, and criminal activity
  • Investigating suspected violations of our Terms and Conditions

4.3 Customer Support and Communication

  • Responding to your inquiries via live chat, email, WhatsApp, or phone
  • Sending transactional notifications (deposit confirmations, withdrawal updates, account alerts)
  • Providing customer support in Bahasa Indonesia during WIB business hours
  • Notifying you of changes to our Terms and Conditions or Privacy Policy

4.4 Marketing and Promotions (With Your Consent)

  • Sending promotional offers, bonus announcements, and special tournament invitations
  • Informing you about new games, features, and payment methods
  • Personalizing promotional content based on your gaming preferences
  • Sending birthday bonuses and loyalty program updates

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or contacting customer support.

4.5 Platform Improvement and Analytics

  • Analyzing user behavior to improve website navigation and game selection
  • Monitoring platform performance and identifying technical issues
  • Conducting statistical analysis to understand player preferences
  • Testing new features and optimizing user experience

4.6 Responsible Gaming and Player Protection

  • Monitoring gaming behavior for signs of problem gambling
  • Enforcing deposit limits, loss limits, and self-exclusion requests
  • Providing responsible gaming tools and intervention when necessary
  • Preventing underage gambling through age verification

5. Legal Basis for Processing

dna77 processes your personal data based on the following legal grounds:

Processing Purpose Legal Basis
Account creation and service provision Contractual necessity (Terms and Conditions agreement)
KYC verification and AML compliance Legal obligation under gaming and financial regulations
Fraud prevention and security Legitimate interest in protecting our business and players
Marketing communications Your explicit consent (opt-in)
Customer support Contractual necessity and legitimate interest
Analytics and platform improvement Legitimate interest in improving services

6. Data Sharing and Third-Party Disclosures

dna77 does not sell your personal information to third parties. However, we may share your data with carefully selected service providers and partners under strict confidentiality obligations:

6.1 Service Providers

  • Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay process your financial transactions securely
  • Game Providers: Pragmatic Play, PG Soft, Microgaming, Evolution Gaming, and other game studios receive anonymized gameplay data
  • Customer Support Platform: Our live chat and ticketing system provider processes support communications
  • Email Service Provider: Handles transactional and marketing email delivery
  • Cloud Hosting Provider: Securely stores data on encrypted servers

6.2 Legal and Regulatory Authorities

We may disclose your information when legally required to do so:

  • In response to court orders, subpoenas, or legal processes
  • To comply with law enforcement investigations
  • To comply with gaming regulatory authority requests
  • To prevent fraud or protect the rights and safety of dna77 and its players

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Third-Party Safeguards

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data. They are prohibited from using your information for any purpose other than providing services to dna77.

7. Data Security Measures

dna77 implements comprehensive technical and organizational security measures to protect your personal information:

7.1 Technical Security

  • 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
  • Secure Payment Processing: Payment card data is processed through PCI-DSS compliant payment gateways and is never stored on dna77 servers
  • Encrypted Data Storage: All personal information is encrypted at rest using AES-256 encryption
  • Firewall Protection: Multi-layered firewalls protect our servers from unauthorized access
  • DDoS Protection: Advanced systems prevent distributed denial-of-service attacks
  • Regular Security Audits: Independent security firms conduct penetration testing and vulnerability assessments

7.2 Organizational Security

  • Access Controls: Employee access to personal data is restricted on a need-to-know basis
  • Staff Training: All employees receive regular data protection and security training
  • Confidentiality Agreements: All staff members sign strict confidentiality agreements
  • Incident Response Plan: Documented procedures for responding to data breaches
  • Data Minimization: We collect only the data necessary for specified purposes

7.3 Player Security Responsibilities

While dna77 implements robust security measures, you also play a critical role in protecting your account:

  • Use a strong, unique password for your dna77 account
  • Never share your login credentials with anyone
  • Log out after each session, especially on shared devices
  • Enable two-factor authentication if available
  • Report any suspicious account activity immediately to customer support

8. Data Retention

dna77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8.1 Active Accounts

While your account remains active, we retain all associated personal and transaction data to provide ongoing services and comply with legal obligations.

8.2 Closed Accounts

When you close your account, we retain certain information for the following periods:

  • Financial Records: 7 years (required by Indonesian financial regulations and AML laws)
  • Identity Documents: 7 years (KYC compliance requirements)
  • Transaction History: 7 years (tax and audit requirements)
  • Gaming Activity: 2 years (dispute resolution and responsible gaming monitoring)
  • Marketing Data: Deleted immediately upon account closure or opt-out request

8.3 Legal Holds

If your account is subject to a legal investigation, dispute, or regulatory inquiry, we may retain relevant data beyond standard retention periods until the matter is resolved.

9. Cookies and Tracking Technologies

dna77 uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

9.1 Types of Cookies

  • Essential Cookies: Required for basic website functionality, login, and security (cannot be disabled)
  • Preference Cookies: Remember your settings, language preferences, and customizations
  • Analytics Cookies: Track website usage, page views, and user behavior to improve our platform
  • Marketing Cookies: Deliver personalized promotional content (requires your consent)

9.2 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impact your ability to use certain features of the dna77 platform.

10. Your Privacy Rights

Under international data protection standards, you have the following rights regarding your personal information:

10.1 Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

10.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information. We will update your data promptly upon verification of the correct information.

10.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data, subject to certain exceptions (e.g., legal retention requirements for financial records). We will evaluate each deletion request on a case-by-case basis.

10.4 Right to Restriction of Processing

You may request that we limit how we use your personal data in certain circumstances, such as while we verify the accuracy of disputed information.

10.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider.

10.6 Right to Object

You may object to processing of your personal data for marketing purposes or when we rely on legitimate interests as the legal basis for processing.

10.7 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you may withdraw consent at any time. This will not affect the lawfulness of processing prior to consent withdrawal.

10.8 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or through live chat customer support. We will respond to verified requests within 30 days.

11. International Data Transfers

dna77 operates internationally, and your personal information may be transferred to and processed in countries outside of Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions recognizing equivalent data protection standards
  • Privacy Shield certification (where applicable)

All international data transfers are conducted in compliance with applicable data protection laws and subject to the same privacy protections outlined in this policy.

12. Children's Privacy

dna77 services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under 21 years of age.

If we become aware that we have collected personal data from a person under 21, we will immediately delete the account, erase all associated data, and forfeit any funds in the account. We encourage parents and guardians to monitor their children's internet usage and help us enforce our age restrictions.

13. Changes to This Privacy Policy

dna77 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

Material changes to this Privacy Policy will be communicated through:

  • Email notification to your registered email address
  • Prominent notice on the dna77 website homepage
  • In-account notification upon your next login

Continued use of dna77 services following any policy changes constitutes acceptance of the revised Privacy Policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Data Protection Officer: [email protected]
  • Customer Support Email: [email protected]
  • Live Chat: Available 24/7 through the dna77 website
  • Support Hours: 24 hours a day, 7 days a week (WIB timezone)

Your Privacy is Our Priority: dna77 is committed to maintaining the highest standards of data protection and privacy. We continuously review and update our security measures to ensure your personal information remains safe and confidential. If you have any concerns about how your data is handled, please do not hesitate to contact our Data Protection Officer.

Questions About Your Privacy?

Our customer support team is available 24/7 to answer any questions about your data privacy and security. We're here to ensure you feel confident and protected when using dna77 services.

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